Questions, answered

One 9-inch family tray (1.3 kg) feeds 4 to 6 people as a meal on its own.

Baked pies arrive warm on the day you choose, ready to eat. Frozen pies go straight into your freezer, and you bake them at home in 40 to 60 minutes whenever you like.

As early as you can. Delivery and self-collect slots are limited and go first come, first served, especially before public holidays and Christmas. You can book any day up to 60 days ahead.

Ordering for today? Delivery orders close at 6pm and self-collect orders at 5pm. The earliest slot you can pick starts at least 90 minutes after you order (30 minutes for self-collect).

Yes. On Gift a pie, pick the pies and add their name and a message, then choose the day and their address at checkout. Once you’ve paid, you get a gift link to send them. It shows your message and when the pies arrive, never the price.

No. A running promotion comes off by itself at checkout, so there’s nothing to type. See what’s on now on Promotions.

Got a code from us? Type it at checkout, or open the link it came with and it comes off by itself. Unless it says otherwise, a code doesn’t add to a running promotion: your order gets whichever saves you more.

No. Just order. To see your orders later or order the same pies again, sign in to My account with the email you ordered with. We email you a code, so there’s no password to remember.

It depends on the area: $13 East, $14 North East, $22 most other areas, $28 Sentosa, $35 Changi Cargo Complex and Tuas. Checkout works it out from your postal code before you choose a date, and it doesn’t go up with more pies. Delivery is free for orders over $150 after discounts.

A $4 festive surcharge is added to deliveries on public holidays, on the day before each, and from 12 December to 30 December, free deliveries included. The calendar at checkout marks these days.

From 19 December to 25 December, deliveries need at least 2 family pies (baked or frozen). Self-collect has no minimum.

Delivery: every day, in one-hour slots from 11am to 8pm.

Self-collect: every day, in one-hour slots from 11am to 6pm.

You pick the day and the slot at checkout. It also shows any day we’re closed or fully booked.

Traffic and weather on the day are hard to predict, so we promise a one-hour window, for example 3pm to 4pm, rather than an exact time.

At our kitchen: Block 3015, Bedok North Street 5, Shimei East Kitchen, #06-05, Singapore 486350. Take the lift from Passenger Lift Lobby 2.

Self-collect saves 5% on your pies. December is our busiest month, so the 5% self-collect discount takes a break for December pickups. It’s back for pickups from 1 Jan. Stocking up on frozen pies? Collect them by 30 Nov and you still get the 5%. Map and directions

Yes, for frozen pies you can walk in to our kitchen between 11am and 5pm and pay by PayNow (preferred) or cash, no cards. We’re at Block 3015, Bedok North Street 5, Shimei East Kitchen, #06-05, Singapore 486350. Baked pies aren’t sold over the counter, so order those on the website for delivery or self-collect.

Please check the address before you pay. We can’t take responsibility for a wrong address, and if the pies have to be delivered again, that delivery is charged to you.

A frozen family pie keeps up to 6 months in your freezer. Keep it frozen until you’re ready to bake it.

It’s best eaten within 3 hours of arriving. If you’re not eating it by then, cover it, keep it in the fridge and finish it within 2 days. Heat it until piping hot before eating. The box has reheating instructions.

Yes, our pies are Halal-certified.

Yes: VIP (Plant Based), baked or frozen.

Every order earns 2% back on the pies (not the delivery charge). It’s added to My account once the order is delivered or collected, and comes off your next order by itself while you’re signed in. No points and no codes. More about rewards

Each amount lasts 3 months, and the one running out soonest is used first. We email you about 2 months and 2 weeks before it runs out.

Yes. Rewards come off after promotions and the self-collect discount, and don’t change free delivery. They can pay for all but the last $1 of an order.

Once you’ve ordered, My account has your own link and code. When a friend’s first order, with at least one family-size pie, is delivered or collected, you each get $5 off your next order, to use within 3 months. With your link, your friend doesn’t need to type a code, and there’s no limit on how many friends you refer.

We may change or end rewards and referrals at any time. The full details

By PayNow, or by credit or debit card, on the payment page straight after checkout. We hold your date and time for 15 minutes while you pay.

Once an order is placed and paid, we can’t cancel or refund it, and we can’t promise to change it. Changing the delivery address within 24 hours of the delivery time may cost $25.

If something’s wrong, call us on (65) 6789 0707 as soon as you can, between 11am and 6pm.