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Privacy Policy

Last updated: 17 September 2026

1. Who we are

The Shepherd’s Pie (“we”, “us”, “our”) sells baked pies and comfort food for delivery and self-collection in Singapore through theshepherdspie.com and our checkout at shop.theshepherdspie.com. Our kitchen is located at Block 3015 Bedok North Street 5, #06-05 Shimei East Kitchen, Singapore 488350.

This policy explains what personal data we collect when you browse, order, or create an account with us, why we collect it, who we share it with, and the choices and rights you have. It’s written to meet Singapore’s Personal Data Protection Act (PDPA) — if you’re ordering from outside Singapore, other local laws may also give you additional rights.

2. What we collect

Depending on how you use the site, we collect:

  • Contact details — name, email address, phone number, and an alternative phone number if you give one.
  • Delivery information — your delivery address and postal code, or your chosen self-collection location and time slot.
  • Order details — what you ordered, order value, delivery/pickup date and time, any special instructions, and gift recipient details if you send an order as a gift.
  • Account information — if you create an account (or one is created for you automatically, see below), we store your name, email, and order history.
  • Payment information — we do not see or store your full card number. Card and PayNow payments are handled directly by our payment processor, Omise (see Section 4).
  • Technical data — IP address, browser type, and pages visited, collected automatically for security and to keep the site working properly.
  • Communications — anything you send us through our contact form, or messages/comments you leave on the site.

3. How we use it

We use your personal data to:

  • Take, process, and fulfil your orders, including arranging delivery or pickup;
  • Calculate delivery fees and confirm your address falls within a deliverable area;
  • Process payments and prevent fraud;
  • Send order confirmations, delivery/pickup updates, and invoices;
  • Provide customer support and respond to your enquiries;
  • Operate our loyalty/rewards programme, if you take part in it;
  • Improve our menu, website, and checkout experience; and
  • Send you offers or newsletters, but only if you’ve opted in — you can unsubscribe at any time.

4. Who we share it with

We don’t sell your personal data. We share it only where it’s needed to run the service:

  • Omise — our payment gateway, to process card and PayNow payments. Omise receives your payment details directly; we don’t store them.
  • Lalamove — our delivery partner, to arrange and track delivery. We share your name, phone number, and delivery address with them for this purpose.
  • Google — we use Google’s geocoding service to help auto-fill and verify Singapore addresses at checkout.
  • WebToffee / our invoicing tools — to generate order invoices.
  • Service providers who host our website, send emails on our behalf, or otherwise help us operate the store, under confidentiality obligations.
  • Authorities, where required by law, or to protect our rights, customers, or the public.

5. Accounts & guest checkout

You can check out as a guest without creating an account. To make it easier to track your order and loyalty points afterwards, we automatically create a website account for you using your order email once your payment is confirmed — you don’t need to set a password to check out. If you’d like to log in later, use the “forgot password” link with your order email to set one.

If an account already exists for your email, your new order is linked to that same account instead of creating a duplicate one.

6. Cookies

We use cookies to keep your cart and checkout session working, remember your login, and understand how the site is used so we can improve it. You can disable cookies in your browser, but parts of checkout may not work correctly without them.

7. How long we keep it

We keep order and account data for as long as needed to fulfil orders, meet our accounting and tax obligations, resolve disputes, and enforce our terms. If you’d like your account or personal data deleted sooner, contact us and we’ll action it unless we’re required to keep it for legal or accounting reasons.

8. Keeping it secure

We use reasonable technical and organisational measures to protect your personal data, including working with reputable, PCI-compliant payment and delivery partners. No method of transmission or storage is completely secure, but we take proportionate steps to protect your data against loss, misuse, or unauthorised access.

9. Children’s privacy

Our service is intended for adults placing food orders. We don’t knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we’ll remove it.

10. Changes to this policy

We may update this policy from time to time — for example, if we start using a new delivery or payment partner. We’ll update the “last updated” date above when we do. Significant changes will be highlighted on this page.

11. Contact us

The Shepherd’s Pie
Block 3015 Bedok North Street 5, #06-05 Shimei East Kitchen, Singapore 488350
Email: contact@theshepherdspie.com